The Madness Begins

Friday, 26 March 2010
I had a sinking feeling today that something wasn't right with my movers and called.  I didn't hear from the driver by 2pm (5pm EST) and called Movex to confirm. 

Me:  I haven't heard from my driver to confirm the time of pickup tomorrow. 
Them:  Okay, let me put you through to operations.
Cindy in Operations:  Sorry, we have a problem with your truck.  How flexible are you on the moving date?
Me:  ??  What??
Cindy:  We're trying to track down another truck but I don't know...
Me:  No, I need the truck tomorrow because I'm flying out Sunday.
Cindy:  What time?
Me:  In the evening.
Cindy:  Let me put you on hold.
Me:  (Holding)
Cindy:  Yeah, we can't get a truck there.  Sorry, but don't worry we might have one by Monday.
Me:  ...?...  Monday!?
Cindy:  Yeah, our dispatch is closed on the weekends.  There's nothing else we can do.
Me:  I need to speak to a manager, please.

Molly:  I'm so sorry Ms. D'Arcy.  We can refund you $100 a day for every day the movers are late...  Do you have a relative that could "release" the shipment sometime next week?
Me:  (Breathing to stay calm) No, I don't have any family members here.  How many trucks do you have?
Molly:  Oh THOUSANDS! 
Me:  Okay, so I'm sure this isn't the first time one has broken down.  What is the protocol to fill an order when this happens?  Do you have any other customer service options?
Molly:  Well, we can pay for laborers to load everything next week..
Me:  No, I'm sorry that won't work.  I need you to try everything you can to get a driver this weekend.  I'm moving cross country and I have to load by tomorrow.
Molly:  Okay, well let me put you on hold.
Me:  (Surprised that I'm able to stay calm...deathly calm...)
Molly:  We're still calling around to find another truck.
Me:  Thank you.   ... ... ...
Molly:  .... .... .... I'm sorry, Ms. D'Arcy.
Me: ... ... ...
Molly:  Oh, wait!  Here's the dispatcher paging me!
Me: (Holding, meditative breathing for an eternity)
Molly:  Well, we found you a driver and its my favorite.  I'll have her call you this afternoon.

She called.  We're set up for tomorrow.  WHEW!  Now back to work...my last day at KVAL (sad).

5 comments

Cincinnatalie said...

I wish I could watch you do your last broadcast. Wow, you sound like you were really calm. I don't think I could have handled it that well. Best of luck and hopefully moving East means you will be up this way more often!

Anonymous said...

i can not believe that your moving away so who is going to take your spot because i am wondering okay.

Teri's Blog said...

I remember reading an article a long time ago, around the first time I moved, and it said the one of the most stressful things for women is moving.

K Coleman said...

Denae,
I have really enjoyed you on KVAL. We will miss you in Eugene! I was curious about your life and move and found your blog. I noticed the article on your wedding and the immigration issues. I was wondering if you had any conversations with Rick Dancer as he is a former news anchor but has become involved in the political arena. I just wondered if he might have any connections. You can easily find him on Facebook or on his own blog. Praying you get this resolved soon.

Anonymous said...
This comment has been removed by a blog administrator.