I had a sinking feeling today that something wasn't right with my movers and called. I didn't hear from the driver by 2pm (5pm EST) and called Movex to confirm.
Me: I haven't heard from my driver to confirm the time of pickup tomorrow.
Them: Okay, let me put you through to operations.
Cindy in Operations: Sorry, we have a problem with your truck. How flexible are you on the moving date?
Me: ?? What??
Cindy: We're trying to track down another truck but I don't know...
Me: No, I need the truck tomorrow because I'm flying out Sunday.
Cindy: What time?
Me: In the evening.
Cindy: Let me put you on hold.
Me: (Holding)
Cindy: Yeah, we can't get a truck there. Sorry, but don't worry we might have one by Monday.
Me: ...?... Monday!?
Cindy: Yeah, our dispatch is closed on the weekends. There's nothing else we can do.
Me: I need to speak to a manager, please.
Molly: I'm so sorry Ms. D'Arcy. We can refund you $100 a day for every day the movers are late... Do you have a relative that could "release" the shipment sometime next week?
Me: (Breathing to stay calm) No, I don't have any family members here. How many trucks do you have?
Molly: Oh THOUSANDS!
Me: Okay, so I'm sure this isn't the first time one has broken down. What is the protocol to fill an order when this happens? Do you have any other customer service options?
Molly: Well, we can pay for laborers to load everything next week..
Me: No, I'm sorry that won't work. I need you to try everything you can to get a driver this weekend. I'm moving cross country and I have to load by tomorrow.
Molly: Okay, well let me put you on hold.
Me: (Surprised that I'm able to stay calm...deathly calm...)
Molly: We're still calling around to find another truck.
Me: Thank you. ... ... ...
Molly: .... .... .... I'm sorry, Ms. D'Arcy.
Me: ... ... ...
Molly: Oh, wait! Here's the dispatcher paging me!
Me: (Holding, meditative breathing for an eternity)
Molly: Well, we found you a driver and its my favorite. I'll have her call you this afternoon.
She called. We're set up for tomorrow. WHEW! Now back to work...my last day at KVAL (sad).
5 comments
I wish I could watch you do your last broadcast. Wow, you sound like you were really calm. I don't think I could have handled it that well. Best of luck and hopefully moving East means you will be up this way more often!
i can not believe that your moving away so who is going to take your spot because i am wondering okay.
I remember reading an article a long time ago, around the first time I moved, and it said the one of the most stressful things for women is moving.
Denae,
I have really enjoyed you on KVAL. We will miss you in Eugene! I was curious about your life and move and found your blog. I noticed the article on your wedding and the immigration issues. I was wondering if you had any conversations with Rick Dancer as he is a former news anchor but has become involved in the political arena. I just wondered if he might have any connections. You can easily find him on Facebook or on his own blog. Praying you get this resolved soon.
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