"Are you satisfied?"

Wednesday, 14 April 2010
The movers arrived from Oregon a day early.  Jerry called to say they were in town and I scrambled to line up help after work on Monday.  No problemo - Ace and L have a great guy that helps them out.  He has his own contracting company and agreed to meet me at the warehouse to unload the truck.  Perfect.  I rushed to get my assignments finished, went home to change and drove over to the warehouse.  En route, I get a phone call.

Jerry:  Hi.  We can't get our truck under the railroad tracks on Central!!  What are we going to do?
Me:  (Very calmly) No problem.  I'll be there in a second and you can follow me around and we'll come in the other way.
Jerry:  Well okay.
Me:  I can look at a map and we'll figure it out somehow.
Jerry:  Where are you now!?!?!
Me:  Almost there.  Not to worry.

I booked movers through Movex, a national company.  Come to find out, they contract out the driving to independent truckers.  J and J pulled up to collect my load in Eugene, Oregon.  (It was a miracle to even get movers really.  The drivers confided that Movex never even had a truck for me but the rep said it had "broken down.") They are a friendly couple, in their 70s and they've traveled the US with their two dogs picking up loads and dropping them off for years.

I call G, the guy who's helping me unload, to assess options.  He says in his New Jersey accent (love it!): "No worries.  He can fit under there, he just has to drive down the middle.  I'll be right there."  I breathe in and out and pull up to the truck.  Jerry and John look very nervous.

G arrives, explains to John what to do and Jerry gets out of the truck.  I watch him pull his rig through with plenty of clearance.  Jerry walks down the tunnel after the truck and I pull up slowly beside her while rolling my window down, "Get in - I'll take you to the truck."  She doesn't say a word, just keeps walking.  "Jerry (thinking she couldn't hear me) want a ride?"  Without looking over she picks up the pace and says "NO!"  Thinking that's strange I look back over at her and she starts screaming (no exaggeration) at her husband while walking out of the tunnel.  "ARE YOU SATISFIED!?"  (I jump in the seat of my car.)  "ARE YOU SATISFIED!?"

He looks very taken aback and says "What?"  Just what she was hoping he would say I'm sure.  Her voice echoes off the walls of the tunnel.   "AREEEE YOUUUUU SATISFIEDDDDD!?!?!?!?"  I pull my car into the parking lot near the truck and hear her yelling "IT SCRAPED!"  "It most certainly did not."  "I HEARD IT!"

My blood pressure rises and I sit up in my seat.  The moment was so painfully uncomfortable I cannot put it into words.  The movers were having a screaming match while my laborer and I pretended we weren't witnessing such an unprofessional moment.  G walks over to my window and mutters, "I love my wife.  She would never yell at me like that in front of people.  Let's get this job done and get them outta here."  I gulped, nodded and he went to lead us to the warehouse.

When we finally get the doors open to the truck, I look at my things and think something's different.  We didn't pack this in this way.  Somehow, even after I paid a professional mover to pack my things perfectly into my paid-for 6 feet of space, the driver, John had unpacked every single thing and replaced it to his liking.  Some of my boxes are absolutely crushed, a wool rug is ruined from being so filthy and my new mattress really should be thrown out it is so dirty.   ARG!  They must have also hauled coal bins along with my items.  I pulled a pair of shoes out of one box and they were coated in black soot.  Upsetting?  To say the least.

Me:  This is strange.  We didn't pack these things in this way.
J:  Yeah, I rearranged a few things.
Me:  A few things?  This truck was completely repacked.  How did you have time to do this?
J:  Oh, I had the whole weekend before we needed to leave.  I haul a lot of stuff and I just wanted it to be a certain way.
Me: But all of my boxes are piled up on each other at least 6 feet high.  The bottom ones are crushed.
J:  No, your mover did that.  I wanted to protect your things.
Me:  !!!!  .....  No, it wasn't like that.
Jerry:  If you aren't happy with something you can just talk to Movex about it.
Me:  I will, thanks.

The most upsetting thing about the whole ordeal is the day of the loading-in.  J stood on the truck and gave us orders the entire time we were loading.  He wanted us to move everything around, make sure the drawers of the dresser were full of small boxes... it took hours because of his intervention.  K, my friend and professional mover was too polite to say anything but I was boiling inside from the bossiness of the guy AND THEN HE REPACKED THE WHOLE TRUCK crushing some things in the process.

Now I have to take the time to document everything that is broken and take photos and file a claim.  How to avoid this in the future?  Hire a UHaul and do it yourself or pay the big, big bucks to have professionals move your things across country.

Sigh.  At least my things are here... some dirty and in pieces ... but they are here.

PS-- Not all is gloom and doom.  Loving my day off!


Ted Stryk said...

When we moved across country when I was younger, my parents hired a professional company that did not contract it out, and they still broke a lot of stuff and "lost" other items, including pieces of furniture.

Sorry to hear of all your trouble.

Anonymous said...

Sorry, sweets. That is about as bad as the time movers dropped my dad's Harley off the back of the moving truck. That was a bad day in the Tudor household.

Maybe the next move will be for the "big bucks." For both of us ;)


Teri's Blog said...

Since I have moved about 9 times in the past 5 years I am a pro at knowing how to pack my stuff in a Uhaul. I know exactly how they fit in a moving van.
Hopefully this is your last move and Kingsley can join you soon!

Anonymous said...

why does everything happen to you? LOL.
on the bright side you had quite the experience... even if it wasnt totally positive. "Somethin to blog about"
I've heard many horror stories about movers.